Refund Policy

For new items with manufacturing defects, return within two weeks of receipt for a full refund.

For new and used items damaged during transit, return within two weeks of receipt for a full refund.

Film holders: Although we’ve made every effort to insure that our film holders are lightproof, given the fact that the holders have to be used in a certain fashion to work properly, we can’t guarantee the purchase of film holders against errors in use. In other words, while we think the Polastax Instax Wide film holder is reliable and easy to use, we don’t know how other people will employ it and under what conditions it will be employed. Therefore we can’t guarantee your purchase of the film holder against what you may consider to be an exposure error or fault. However, if problems develop with the Polastax Instax Wide film holder’s dark slide (for instance: tears, bumps, bulges, or separation), please notify us immediately so that we can make arrangements for you to return the defective holder to us and receive a replacement at no cost to you.

Refurbished Polaroid cameras: Our Polastax converted Polaroid cameras are shutter tested, and we’ve tried our best to describe the condition of each camera in the product listing. With that being said, these are old cameras, and they are sold as is, with no guarantees or warrantees implied or granted.

Used Polaroid accessories: Used Polaroid accessories (such as the Polaroid Portrait Kit or the Self Timer) are sold as is, with no guarantees or warrantees implied or granted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping returns

To return your product, contact us first for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning a refurbished camera, please use a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Please contact us for questions related to refunds and returns.